The Das Tea Company is committed to providing our customers with high-quality teas and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer the following return and refund policy:

Returns

We accept returns of unopened tea products within 7 days of the purchase date. To initiate a return, please contact us at returns@thedastea.com with your order number and reason for return. We will provide you with a return shipping label and instructions on how to return your item(s). Once we receive your return, we will process your refund within 10 business days.

Refunds

We offer refunds for the full purchase price of unopened tea products that are returned within 7 days of the purchase date. Refunds will be issued to the original payment method used for the purchase. Shipping charges are non-refundable.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us at care@thedastea.com within 48 hours of receiving your order. We will provide you with a return shipping label and instructions on how to return your item(s). Once we receive your return, we will process your refund or send a replacement product, whichever you prefer.

Cancellation Policy

Orders may be cancelled within 24 hours of purchase by contacting us at care@thedastea.com. If your order has already been shipped, it cannot be cancelled.

Contact Us

If you have any questions about our return and refund policy, please contact us at care@thedastea.com.

We reserve the right to modify or update this return and refund policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.

By making a purchase from The Das Tea Company, you agree to the terms of this return and refund policy.